For Jira users, Sastrify is equipped with an integration that connects the two apps, whose function is to allow tool owners to create and manage procurement support requests directly from their Jira environment without needing to log into Sastrify. 



Key features and benefits:

  • Seamless Sastrify Integration in Jira—Tool owners can create procurement requests directed toward Sastrify IT buyers in Jira, just as they would via the Procurement Support page in the Sastrify platform.
  • Real-Time Status Tracking—Monitor request progress directly in Jira with Sastrify’s workflow statuses (Open, In Progress, Pending, Closed), ensuring complete visibility into every stage.
  • Bi-Directional Communication—Comments and updates made in either Jira or Sastrify sync instantly, keeping all stakeholders informed and aligned across both platforms.

IN THIS ARTICLE

Installing 'Sastrify For Jira' App


Connection requirement: A person installing the app must have the admin rights in both Jira and Sastrify. 



Step 1: Find the App

  1. Open your Jira environment, and go to the Marketplace section.
  2. In the search bar, type “Sastrify for Jira.”
  3. Alternatively, go directly to the app page via this link: Sastrify for Jira on Atlassian Marketplace.

Step 2: Install the App

  1. Click the Sastrify for Jira app tile to open the details page.

  2. Click “Get It Now.”

  3. Choose the Jira site where you want to install the app.

  4. Click “Install” to complete the process.

  5. Once installed, the app will appear in your Installed Apps list in Marketplace.

Step 3: Connect Sastrify to Jira

  1. Go to the Jira board where your procurement workflow takes place.

  2. Open a new Jira ticket.

  3. In the Activity section of the ticket, select the Sastrify Support tab.

  4. Click “Connect.”

Step 4: Finalize the Integration

  1. You'll be redirected to the Jira Integration page in your Sastrify platform.

  2. Click “Connect” again to finish the setup.


Opening a procurement support from Jira


With the integration enabled, follow these steps:

  1. Open your Jira board and create a new ticket.

  2. Under the Activity section, select the Sastrify Support tab and click “Involve Sastrify.”

  3. Fill in the request details:

    • Choose the request type and involvement (e.g., New Purchase – Negotiation Support or Existing Tool – Price Benchmark).

    • Enter the tool name and a clear description, including background, budget, license needs, and other relevant info.

  4. Upload supporting documents (e.g., contracts, quotes) using the attachment function—Jira comments do not support file uploads.

  5. Click “Submit.”

  6. Use the Communication section to interact with Sastrify or your assigned IT buyer.


Your request will appear both on your Jira board and in the Procurement Support page in Sastrify.


Ensuring a smooth procurement support process


To provide the best service and enable our IT buyers to process your request efficiently, please ensure the following:

  • Upload & attach all relevant documents—this includes contracts, quotes, proposals, invoices, or any other supporting files that aid the procurement process. 

    Jira does not support uploading documents through comments, so files must be added directly to the ticket using the attachment function. Any attachment added to a Jira request linked to a Sastrify Procurement Support request will be automatically shared with Sastrify.

  • Provide complete and accurate information—fill out all required fields clearly and precisely to avoid delays.


With a well-prepared request, our team can begin processing immediately, reducing unnecessary back-and-forth communication and expediting resolution. Each procurement support request also includes a status update, keeping you informed of its latest progress.

  • Open—Assigned when the request is initially created.

  • In Progress—Indicates that the request is actively being processed.

  • Pending—Requires action from the customer before proceeding.

  • Closed—The request has been resolved and remains in the tracking table for reference.